Burntoak Storage Terms and Conditions

These Terms and Conditions set out the basis on which Burntoak Storage provides storage services to customers in the United Kingdom. By making a booking, paying a deposit, placing goods into storage, or otherwise using the service, you agree to be bound by these terms. Please read them carefully before confirming any reservation. For the purposes of this document, references to “we”, “us”, and “our” mean Burntoak Storage, and references to “you” and “your” mean the customer or the person acting on behalf of the customer. These terms are intended to provide clear rules about the storage service, the booking process, payments, cancellations, liability, and compliance with waste regulations.

These terms apply to all domestic and business customers unless a separate written agreement states otherwise. They form part of the contract between you and Burntoak Storage and should be read together with any booking confirmation, invoice, inventory record, or service-specific agreement. If there is any inconsistency, the written agreement or booking confirmation will apply first, followed by these Terms and Conditions.

We may update these terms from time to time to reflect changes in our business, operational requirements, or applicable law. The version in force at the time of booking will normally govern your storage arrangement, unless a change is required by law or is necessary to protect safety, security, or legal compliance. It is your responsibility to review the terms before each booking or extension of service.

1. Booking Process

To use Burntoak Storage, you must complete the booking process and provide accurate information about yourself, your goods, and the intended storage period. We may request identification, proof of address, and any other details reasonably needed for security, insurance, or compliance purposes. A booking is not confirmed until we accept it and, where applicable, receive the required payment or deposit. We reserve the right to refuse a booking where we reasonably believe the goods are unsuitable, unsafe, illegal, or likely to cause damage, nuisance, or risk.

When booking storage services, you must declare the nature of the goods to be stored, including whether they are fragile, valuable, hazardous, perishable, irreplaceable, or subject to special handling. You must ensure that all information provided is complete and accurate. If your goods change materially after booking, you must inform us immediately. Any failure to do so may result in refusal of storage, additional charges, suspension of access, or termination of the agreement.

By confirming a booking, you agree that the space allocated may be changed by us if reasonably necessary for operational reasons, provided that the substitute space is suitable for the agreed use. You also acknowledge that storage is provided on a self-managed basis unless we expressly agree to handle loading, unloading, or other services. Any additional services must be agreed in writing and may be subject to separate charges and conditions.

2. Payment Terms

All fees for the storage unit or other storage arrangement must be paid in advance unless we agree otherwise in writing. Charges may include storage rent, administrative fees, deposits, late-payment fees, access fees, cleaning fees, disposal fees, insurance-related charges, and any other reasonable sums stated at the time of booking or incurred because of your actions or omissions. Prices are confirmed in the booking documentation and may vary according to the type, size, and duration of the service.

Payment must be made using the methods we accept from time to time. If a payment fails, is reversed, or is not received on time, we may suspend access to the stored goods, charge interest or late fees where permitted by law, and recover all reasonable costs of collection. You remain responsible for all amounts due under the agreement until all sums have been paid in full. Any discounts or promotional offers are conditional upon timely payment and continued compliance with these terms.

If you extend the storage period, move to a different service level, or request additional services, you agree to pay the revised charges applicable at the time the change is made. Unless stated otherwise, all charges are exclusive of any taxes payable under UK law. We may set off any sums owed to you against amounts you owe to us, to the extent permitted by law.

You may cancel a booking before the storage start date by giving notice in the manner specified in your booking confirmation. Cancellation rights, if any, may depend on how and when the service was booked, whether the service has started, and whether any bespoke arrangements were made. Where cancellation is permitted, we may retain some or all of any deposit to cover administration, administrative work, or costs already incurred, subject to applicable law.

If you cancel after the service has started, you will remain liable for charges up to the effective cancellation date and for any additional amounts arising from removal, re-delivery, cleaning, or disposal. We may also terminate the agreement immediately if you breach these terms, fail to pay amounts due, store prohibited goods, provide false information, or create a safety, legal, or operational risk. In such circumstances, we may require you to remove your goods promptly and at your expense.

If you do not collect your goods within the agreed period after termination or cancellation, we may continue to charge storage fees and may exercise any rights available to us under the contract or law, including the right to dispose of, sell, or otherwise deal with uncollected goods after giving any required notice. Any proceeds from sale may be applied first to costs, then to outstanding charges, with any balance dealt with in accordance with applicable law.

4. Liability and Customer Responsibilities

You are responsible for ensuring that the goods stored are suitable for storage and properly packaged, labelled, and secured. You must not store items that are prohibited, dangerous, illegal, environmentally harmful, odorous, infested, perishable, or likely to attract pests or cause contamination. You must also take reasonable steps to protect your own items from damage, including using suitable packaging and insurance where appropriate. Our service is provided on the basis that you retain ownership and control of your goods at all times, subject to the limited rights granted to us under these terms.

We will take reasonable care in providing the storage service, but we do not accept responsibility for loss or damage caused by events outside our reasonable control, including fire, flood, severe weather, theft by third parties, vandalism, power failure, industrial action, or acts of nature, except where such loss results from our negligence or wilful misconduct. Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

To the extent permitted by law, our total liability for any claim arising out of or in connection with the storage service will be limited to the amount paid or payable by you for the affected period, unless a greater amount is required by statute or expressly agreed in writing. We are not liable for indirect or consequential losses, loss of profit, loss of opportunity, business interruption, or loss of sentimental value. If you believe a claim has arisen, you must notify us promptly and provide reasonable evidence of the loss, damage, or event giving rise to the claim.

5. Waste Regulations and Prohibited Materials

You must comply with all applicable UK waste, environmental, health, and safety laws when using Burntoak Storage. The service is intended for lawful storage of goods, not for the disposal of waste. You must not place in storage any item that is classed as controlled waste, hazardous waste, clinical waste, asbestos, oil, chemicals, solvents, batteries, gas cylinders, fireworks, tyres, or any material that could pollute land, water, or air. If we reasonably suspect that any item is unlawful, contaminated, dangerous, or improperly classified, we may refuse storage, isolate the item, arrange safe handling, or notify the relevant authorities where required.

You remain fully responsible for the lawful classification, packaging, removal, and disposal of any waste materials associated with your goods. If you leave waste, abandoned items, broken packaging, or other unwanted materials at the storage site or within the unit, we may treat them as waste and charge you for removal, treatment, and disposal in accordance with applicable regulations. Any contamination caused by your goods may result in additional charges, decontamination costs, and liability for damage to the premises, equipment, or other stored items.

Where a customer asks us to dispose of items on their behalf, we may only do so if the request is lawful and we are satisfied that the items are suitable for lawful disposal. We may require written confirmation, photographs, inventories, or other evidence before accepting such a request. We do not act as a waste carrier unless expressly agreed, and we may refuse any request that would cause us to breach environmental or waste-handling obligations.

You must use the storage premises only for lawful purposes and in accordance with any access rules or operational instructions notified to you. You must keep keys, codes, fobs, and other access devices secure and must not allow unauthorised persons to enter the premises or access your stored goods. You are responsible for all use of your access details unless we are notified of loss, theft, or compromise and have had a reasonable opportunity to deactivate them.

We may monitor access, require sign-in procedures, or impose security checks where reasonably necessary. You must cooperate with reasonable security measures designed to protect the premises, the stored goods, and other customers. We may restrict access temporarily for maintenance, emergencies, inspections, or circumstances beyond our control. We will use reasonable efforts to minimise disruption, but we are not liable for inconvenience caused by lawful and necessary operational restrictions.

We may enter your storage space without prior notice where necessary to prevent injury, prevent damage, address an emergency, carry out repairs, comply with law, inspect suspected prohibited items, or exercise any rights under these terms. Where possible, we will give notice before entering, but immediate entry may be made in urgent circumstances. Any entry will be limited to the extent reasonably necessary in the circumstances.

7. Insurance and Risk

Risk in the stored goods remains with you at all times, except to the extent that a loss is directly caused by our proven negligence or breach of contract. You are responsible for arranging adequate insurance for the full replacement value of your goods if you wish to protect against accidental loss, damage, theft, or other risks. Any insurance information we provide is for general information only and does not amount to advice or a promise that any particular loss will be covered.

You must notify us without delay if you become aware of any incident affecting your stored goods or the premises. You must also take reasonable steps to reduce any loss, for example by protecting damaged items from further deterioration where safe to do so. If we investigate a claim, you must cooperate fully and provide access to relevant records, photographs, receipts, or other evidence reasonably requested.

Nothing in these terms requires us to insure your goods, and any insurance arrangement must be confirmed separately if offered. If any insurance is included in the service package, the applicable policy terms, exclusions, and excesses will apply. You remain responsible for checking whether cover is sufficient for your needs.

We may assign, transfer, or subcontract any of our rights and obligations under these terms, provided that this does not materially reduce the service you receive. You may not transfer your rights or obligations without our prior written consent. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. A failure or delay by us in enforcing any right will not waive that right.

These terms constitute the entire agreement between you and us regarding the storage service, unless a separate written agreement states otherwise. No person other than you and us has any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999, unless expressly stated. Any notices required under these terms must be given in writing and in accordance with the booking information or other written instructions provided during the service.

By entering into a storage agreement with Burntoak Storage, you confirm that you have authority to store the goods, that the information provided is true and complete, and that you will comply with all reasonable instructions designed to protect safety, legality, and security. These terms are intended to operate fairly and transparently, supporting a reliable and lawful UK storage service for personal and business customers alike.

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the storage service, shall be governed by and interpreted in accordance with the law of England and Wales. If you are a consumer resident in another part of the United Kingdom, you may also benefit from any mandatory protections available under the law applicable to your residence, where such protections cannot lawfully be excluded.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising from or connected with these terms, except where mandatory consumer law requires otherwise. Before starting court proceedings, the parties should attempt in good faith to resolve the matter by negotiation, and we may invite you to provide written details of any concern so it can be reviewed promptly. This does not affect any statutory rights you may have.

These terms represent the standard legal framework for the Burntoak Storage service and should be read as a whole. If you have questions about the meaning of any clause, the written wording of the agreement will prevail over informal statements, and the interpretation most consistent with the purpose of the contract and applicable law will apply.