Storage Burnt Oak Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage Burnt Oak provides storage and related removal services. By placing a booking, using our storage facilities, or engaging our removal services, you agree to be bound by these Terms and Conditions. You should read them carefully before entering into any agreement with us.
1. Definitions and Interpretation
In these Terms and Conditions, the following expressions shall have the meanings set out below.
Customer means any individual, partnership, company, or other organisation that books or uses our storage or removal services.
Services means any storage, removal, handling, packing, loading, unloading, or related service provided by Storage Burnt Oak.
Storage Facility means any premises or units where goods are stored under our control.
Goods means the items you ask us to store, move, handle, or otherwise deal with as part of the Services.
Contract means the legally binding agreement between you and Storage Burnt Oak incorporating these Terms and Conditions and any written quotation or confirmation of booking.
2. Service Area and Scope of Services
We provide storage services and associated removal and transport services to customers located in and around Burnt Oak and surrounding areas. Our Services may include collection of goods from your premises, transport to our Storage Facility, storage for an agreed period, and subsequent redelivery or removal services as instructed.
The specific Services to be provided, including the scope of work, estimated duration, and any special requirements, will be set out in our quotation and confirmation of booking. We reserve the right to decline or withdraw Services where we reasonably consider that the work falls outside our usual capabilities, presents safety concerns, or would breach any applicable law or regulation.
3. Booking Process
3.1 You may request a quotation for storage and removal services by contacting us and providing accurate information about the Goods, access at collection and delivery points, approximate volumes, dates, and any special requirements.
3.2 Quotations are based on the information you supply. If the actual circumstances differ from those described, we may adjust the price or decline to proceed. It is your responsibility to ensure that all information provided is complete and accurate.
3.3 A booking is only confirmed when we issue written confirmation of your booking and you comply with any booking or deposit requirements specified in that confirmation. Until that point, we are not obliged to provide any Services and dates are not guaranteed.
3.4 We may request a deposit or prepayment as a condition of confirming your booking. The amount and due date of any deposit will be set out in the quotation or confirmation of booking.
3.5 You must check all details in our quotation and booking confirmation and notify us immediately of any errors or changes required. If you request changes after confirmation, we will use reasonable efforts to accommodate them but cannot guarantee availability. Changes may result in revised charges.
4. Payments and Charges
4.1 Our charges for storage and removal services will be set out in our quotation or tariff. Charges may be based on factors such as volume, weight, access conditions, distance, duration of storage, labour required, and any additional services requested.
4.2 Unless otherwise agreed in writing, payment for removal services is due in cleared funds prior to the commencement of the Services or on the day of service before unloading, as specified in the booking confirmation.
4.3 Storage charges are normally payable monthly in advance. We may invoice you on a monthly basis, and payment must be received by the due date stated on the invoice. Late or non payment may result in additional charges and enforcement actions as set out in these Terms and Conditions.
4.4 We reserve the right to charge interest on overdue amounts at the maximum rate permitted by law, accruing on a daily basis from the date payment became due until the date payment is received in full.
4.5 You are responsible for all bank charges, transfer fees, and any other costs associated with making payment to us. Payments must be made in the currency specified in the quotation or invoice.
4.6 We may review and adjust our standard tariffs from time to time. Changes will not affect any fixed price quotations already accepted and confirmed for a specific job or storage period, unless the Services are amended by you or the information on which we based our quotation proves to be inaccurate or incomplete.
5. Cancellations, Postponements and Refunds
5.1 You may cancel or postpone a removal or transport service by giving written notice. The following charges will normally apply unless otherwise specified in our quotation or booking confirmation.
a. More than seven days before the scheduled service date: no cancellation fee, and any deposit may be refunded or credited at our discretion.
b. Between seven days and 48 hours before the scheduled service date: a cancellation fee of up to 50 percent of the quoted price may apply to cover losses and administrative costs.
c. Less than 48 hours before the scheduled service date or on the day of service: a cancellation fee of up to 100 percent of the quoted price may apply.
5.2 For storage services, you may terminate the storage arrangement by providing the notice period specified in your storage agreement or invoice. If you vacate without giving the required notice, we may charge storage fees in lieu of notice.
5.3 We reserve the right to cancel or postpone Services if we are unable to safely or legally carry them out due to circumstances beyond our reasonable control, including but not limited to severe weather, accidents, vehicle breakdowns, strikes, public events, or access restrictions. In such cases, our liability is limited to rescheduling the Services within a reasonable time or, if we cannot provide the Services, refunding any prepayments made for the affected portion of the Services.
6. Customer Responsibilities
6.1 You must ensure that access is available at the collection and delivery points, including suitable parking, entry routes, and any necessary permits or authorisations. Any charges incurred as a result of inadequate access, waiting time, or parking penalties arising from your instructions or omissions may be added to your invoice.
6.2 You are responsible for packing and preparing your Goods for transport and storage unless we have expressly agreed to provide packing services. Items must be securely packed, clearly labelled, and suitable for handling and stacking. Fragile or high value items must be appropriately protected.
6.3 You must not store or present for removal any goods that are hazardous, illegal, perishable, explosive, flammable, corrosive, or otherwise unsuitable for standard storage or transport, including but not limited to gas cylinders, firearms, ammunition, chemicals, solvents, paints, and waste materials, unless we have explicitly agreed in writing to handle such items and all legal requirements are met.
6.4 You warrant that you are the owner of the Goods or are otherwise authorised by the owner to enter into this Contract and to authorise us to provide Services in relation to the Goods.
7. Prohibited Goods and Waste Regulations
7.1 We comply with applicable waste and environmental regulations. You must not use our Services to dispose of waste illegally or to store or transport any waste materials in breach of relevant legislation.
7.2 We do not accept controlled waste, clinical waste, or any goods designated as special or hazardous waste under applicable law, unless we have expressly agreed in writing and appropriate arrangements and charges have been made.
7.3 If we discover prohibited items, hazardous substances, or waste that has not been disclosed in advance, we may, at our discretion, refuse to handle the items, arrange for their removal or disposal at your cost, or notify the relevant authorities where legally required. We shall not be liable for any loss or damage arising from such actions where we act reasonably and in compliance with the law.
7.4 You are responsible for any fines, penalties, clean up costs, or other liabilities incurred by us as a result of your breach of waste and environmental regulations or your failure to disclose the nature of the Goods.
8. Storage Terms
8.1 Storage is provided on the basis of space availability and subject to compliance with these Terms and Conditions. We may allocate specific units or use shared areas, at our discretion, while using reasonable care to protect and identify your Goods.
8.2 Access to the Storage Facility by customers is by prior arrangement only and may be subject to identification checks and security procedures. We may restrict access for safety, security, or operational reasons.
8.3 You must keep your contact details up to date at all times. Important notices may be sent to your last known address or contact details and will be deemed received in accordance with applicable law.
8.4 If you fail to pay storage charges or other sums due, we may exercise a lien over the Goods and retain possession until all outstanding amounts, including costs, interest, and reasonable enforcement expenses, have been paid in full.
8.5 If sums remain unpaid for a period specified in our notices and we are unable to secure payment or agree a resolution, we may, after giving notice as required by law, sell or dispose of some or all of the Goods to recover the amounts due. Any surplus after deduction of all costs and charges will be held for you, but no interest will be payable.
9. Liability and Insurance
9.1 We will exercise reasonable care and skill in providing the Services. However, our liability for loss or damage to Goods is limited as set out in this clause unless you arrange additional cover or specific written terms with us.
9.2 We shall not be liable for loss or damage arising from circumstances beyond our reasonable control including, without limitation, acts of God, war, terrorism, public disorder, industrial disputes, or acts of government or authorities.
9.3 We are not liable for loss or damage to the following items, whether or not they are notified to us in advance, unless we have expressly agreed in writing: jewellery, watches, precious metals, money, securities, stamps, documents, data, electronic files, or any item of sentimental value where market value is difficult to assess.
9.4 Our liability for loss or damage to Goods, where proved to be caused by our negligence or breach of contract, shall be limited to a reasonable repair or replacement cost subject to an overall monetary limit. The applicable limit may be stated in your quotation or storage agreement. If no limit is stated, liability shall not exceed a reasonable value having regard to the nature and condition of the Goods and the Charges paid for the Services.
9.5 We strongly recommend that you arrange appropriate insurance cover for your Goods for the full replacement value, including cover while in transit and in storage. Any insurance arranged by you is separate from this Contract, and we make no representation as to the adequacy of such cover.
9.6 We shall not be liable for indirect or consequential loss including loss of profit, loss of use, or loss of opportunity, whether arising in contract, tort, or otherwise, even if we have been advised of the possibility of such loss.
10. Claims and Notification of Loss
10.1 If you believe that loss or damage has occurred to your Goods, you must notify us in writing as soon as reasonably practicable and in any event no later than seven days after delivery or collection of the Goods, or discovery of the loss where it could not reasonably have been discovered earlier.
10.2 You must provide reasonable evidence of the loss or damage, including inventories, photographs, receipts, or other documentation as requested. We may inspect the Goods and investigate the circumstances before making any decision regarding liability.
10.3 Failure to notify us within the time limits stated may prejudice our ability to investigate the claim and may affect any liability we might otherwise have.
11. Data Protection and Privacy
11.1 We will collect and use personal information about you for the purpose of providing our Services, administering your account, and complying with our legal obligations. This may include your name, contact details, payment information, and records of communications and transactions.
11.2 We will handle personal data in accordance with applicable data protection laws. Your information will not be sold to third parties. It may be shared with service providers and authorities where necessary to perform the Contract or comply with legal requirements.
12. Termination
12.1 Either party may terminate the Contract by giving the notice required under these Terms and Conditions or as stated in the storage agreement, subject to payment of all sums due up to the date of termination.
12.2 We may terminate the Contract with immediate effect if you commit a serious or persistent breach of these Terms and Conditions, become insolvent, or engage in unlawful or dangerous activities in connection with the Goods or the Storage Facility.
13. Governing Law and Jurisdiction
13.1 These Terms and Conditions and any Contract between you and Storage Burnt Oak shall be governed by and construed in accordance with the laws of England and Wales.
13.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, their subject matter, or formation, including non contractual disputes or claims.
14. General Provisions
14.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal, or unenforceable, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.
14.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.
14.3 The Contract is between you and Storage Burnt Oak. No other person shall have any rights to enforce any of its terms.
14.4 We may amend these Terms and Conditions from time to time. The version in force at the time of your booking or renewal of storage will apply to that Contract.
By proceeding with a booking, placing Goods into storage, or using our removal services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
